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B2B Industrial Packaging

313 South Rohlwing Road
Addison, IL 60101

Los Angeles
797 Palmyrita Court
Riverside, CA 92507

340 El Camino Real
Suite 35B
Salinas, CA 93901

17501 West 98th Street
Lenexa, KS 66219

421 South 28th Street
Springfield, OR 97477

12419 NE Marx
Portland, OR 97230

3430 Hilldale Road
Suite 200
Fort Worth, TX 76116

535 W 38th St.
Houston, TX 77018

12320 Mukilteo Speedway
Mukilteo, WA 98275

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Return Policy
  • Return privileges vary by manufacturer. Some manufacturers require testing to determine if the material or item is defective. Most (not all) items that remain manufacturer sealed and are less than 30 days old from date of invoice will receive an RMA in 24-48 hours. No returns will be accepted without receiving an RMA number in advance.

  • In order to expedite a return, please have the following information on hand when requesting an RMA number: Account number, invoice number, serial number (if available), reason for return, action to take (replacement/repair/return/credit) and whether the product has used or is manufacturer sealed.

  • For products shipped on a skid, please make sure all bulk products are neatly stacked, properly secured to a skid and wrapped with a protective covering (stretch wrap). On boxed product, please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being in a resellable condition.

  • Client is responsible for shipping charges to distribution center for all products being shipped for return, exchange or replacement if it was an ordering error by the Customer. Client is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.

    Bulk Products (shipped on a skid) — B2B Industrial will arrange for pick-up of all products shipped in bluk packaging. Please call B2B Industrial for shipping instructions.

    Boxed Products (shipped via UPS or Fedex) — Please fully insure return shipment in case of loss or damage, shipment must be sent prepaid. Please use a carrier that is able to provide you with proof of delivery. This is for your protection as well as ours to ensure quick action on your return.
Visit our Material Handling Site for:
Bins • Carts • Conveyors • Ladders • Lifts • Lockers • Racks • Pallet Equipment
Dock Equipment • Drums • Shelving • Scales • Mats • Safety Equipment • Fans • Warehouse Equipment
or Call 877-222-5747 Today!

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