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B2B Industrial Packaging

313 South Rohlwing Road
Addison, IL 60101

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Riverside, CA 92507

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Suite 35B
Salinas, CA 93901

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Lenexa, KS 66219

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Springfield, OR 97477

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Portland, OR 97230

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Houston, TX 77018

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Mukilteo, WA 98275

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Newly Upgraded Packaging Tool Repair

Addison, IL, August 22, 2010 — B2B Industrial Packaging now offers packaging tool repair at their newly upgraded Addison, Ill. facility- a rarity in the packaging supply industry and a big deal for companies that are trying to cut costs.

Mike Theriault, B2B Industrial's president and CEO said, "In the packaging supply industry - and most other industries for that matter - the thinking has always been that if a tool breaks, it's a good time to sell the client something new. That's not the way we do business and it was frustrating for clients when they had something they knew could be repaired, but they had no way of repairing it. My thinking was that you can't say you're a full service packaging supplier unless you offer tool repair."

B2B Industrial will actually help clients try to fix the tool themselves first by attempting to troubleshoot the problem over the phone. If that doesn't work, clients can either ship or drop off the tool - in some cases, sales reps will pick it up.

Most tools can be repaired in 3-4 days with a diagnosis and quote in 24 hours. Once the tool is repaired, clients can either pick up the tool or B2B Industrial will ship it back - in either case clients will receive all the replaced parts and a sample test strap.

Although it's rare, if B2B Industrial can't fix the tool, clients can still cut costs by buying used, reconditioned packaging tools from B2B Industrial. These tools come with a 45-day warranty on manual tools and a 30-day warranty on pneumatic tools and perform as well as new tools but may have visual blemishes. - a small trade-off for significant cost savings.

"Packaging tools can be extremely expensive and people should expect a long useful life out of them," Theriault said. Whether we're fixing tools or selling used tools, what we're essentially doing is recycling. That's something our clients feel good about - and so do we."

About B2B Industrial Packaging LLC (www.b2bind.com)
Servicing more than 6,000 active clients, B2B Industrial Packaging sells a full range of packaging equipment and supplies including steel strapping, stretch film, and fasteners to clients throughout the U.S. and Mexico. B2B Industrial Packaging is unique in that it also operates three state-of-the-art strapping and fastener tool repair facilities that service the entire U.S. Headquarters are in Addison, Ill. with additional locations in Fort Worth, Texas; Houston; Salinas and Hayward, Calif.; Los Angeles; Portland, Ore.; Eugene, Ore.; Seattle and Kansas City, Kan; and Phoenix.

Visit B2B Industrial Packaging's Media Room at: http://www.b2bind.com/press
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Jean Van Rensselar, Smart PR Communications

Caitlin Montgomery, B2B Industrial Packaging

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